FAQ's

Order Queries

We’re a small business with a big passion for quality.

Every saree and lehenga is inspected, handcrafted, and made to last.

We’re so sorry you’re having trouble placing your order! 💛

As a small business, we want your shopping experience with Polka Fusion to be smooth and enjoyable.

Here’s what you can try first:

  1. Refresh your page and make sure your internet connection is stable.
  2. Double-check that all required details — like size, color, and shipping address — are filled in correctly.
  3. Try using a different browser or device, or clear your cache before reloading.
  4. If your payment isn’t going through, make sure your card or payment app is active and verified.

Still not working? No worries — our team is here to help!

📩 Email us at: support@polkafusion.com

DM on Instagram @polkafusion with a screenshot of the issue.

Call Us on : +1 201-805-8787

We’ll personally assist you and help you complete your order as soon as possible. 🌸

We’re so glad you loved that design! 🌸

Since Polka Fusion is a small business offering limited, handcrafted collections, some styles sell out quickly.

However, don’t worry — in many cases, we can restock or custom-make the outfit just for you, depending on fabric and availability.

To check:

📩 Email us at support@polkafusion.com or message us on Instagram @polkafusion with the style name or a screenshot or you can call us on +1 201-805-8787

Our team will confirm if we can recreate, restock, or suggest a similar design you’ll love.

✨ Every piece at Polka Fusion is made with care — so if it’s possible, we’ll make it happen for you!

We’re so sorry your order hasn’t reached you yet! 💛

At Polka Fusion, we carefully pack and ship every order with trusted delivery partners to make sure it reaches you safely.

Here’s what you can do first:

  1. Check your tracking link — you’ll find it in your shipping confirmation email.
  2. Sometimes, couriers experience unexpected delays due to weather, customs, or local holidays.
  3. If the tracking hasn’t updated in more than 3–4 business days, please contact us — we’ll reach out to the courier on your behalf.

📩 Email: support@polkafusion.com

📱 DM: @polkafusion on Instagram

Our small team personally tracks every order until it’s delivered — we promise to keep you updated and make it right. 🌸

That makes our day — thank you so much for your love and support! 🌸

As a small business, your feedback truly means the world to us and helps other shoppers discover Polka Fusion.

You can share your experience in any of these ways:

📸 Tag us on Instagram @polkafusion wearing your outfit — we love featuring our happy customers!

💬 Or simply email us your feedback at support@polkafusion.com, and we’ll share it on our site.

Every kind word helps us grow and continue bringing you more beautiful designs. Thank you for supporting a small, women-led brand! 💖

We’re here to help! 🌸

If you experience any payment issues while shopping with Polka Fusion, please don’t worry — our team will sort it out quickly.

Here’s what to do:

  1. Double-check that your card details or payment app (like PayPal, Apple Pay, etc.) are entered correctly.
  2. If the transaction didn’t go through but the amount was deducted, it usually gets refunded automatically within 3–5 business days.
  3. For any other concerns, just reach out to us — we’ll verify your order and assist right away.

24x7 📩 Email: support@polkafusion.com

📱 Instagram DM: @polkafusion

We personally handle every order and payment query to ensure your shopping experience is smooth and stress-free. 💖

Payments and Promos

Using your Polka Fusion coupon code is simple! 🌸

Here’s how:

  1. Add your favorite sarees, lehengas, or fusion outfits to your cart.
  2. Click “Checkout.”
  3. On the right side (or top, if you’re on mobile), you’ll see a box labeled “Discount Code” or “Coupon Code.”
  4. Enter your code exactly as provided — then click “Apply.”
  5. You’ll instantly see your discount reflected in the total amount before payment.

💫 Tip: Only one coupon code can be used per order, and some codes are valid for a limited time or specific collections — so don’t wait too long to shop your favorites!

Need help with your coupon? Just email us at support@polkafusion.com or DM us on Instagram @polkafusion — we’ll be happy to assist. 💕

Thank you for your interest in Polka Fusion! 💛

We truly appreciate your support and excitement for our designs.

At the moment, we’re a small boutique brand focused on creating limited-edition, handcrafted pieces — which means we don’t offer bulk or wholesale orders. Each outfit is made with personal attention to detail, ensuring premium quality and exclusivity.

If you’re looking to order multiple pieces for bridesmaids, family functions, or special events, we’d love to help you curate matching looks and offer a special group discount (based on availability and quantity).

📩 Please email us at support@polkafusion.com with your requirements, and our team will get back to you with options.

✨ Every Polka Fusion outfit is crafted with care — made for those who value quality, individuality, and modern Indian elegance.

Yes! We run limited festive and wedding season offers.

Subscribe to our newsletter or follow @polkafusion on Instagram to stay updated!

We completely understand — sometimes you change your mind! 💛

At Polka Fusion, once an order is placed and payment is confirmed, we begin processing it quickly to ensure fast delivery and careful handling.

If you’d like to make a change (like size, color, or shipping address), please reach out to us within 12 hours of placing your order. We’ll do our best to accommodate your request before the item is packed or shipped.

📩 Email: support@polkafusion.com

📱 Instagram: @polkafusion

After your order has been dispatched, we’re unable to make changes — but don’t worry, we’ll help guide you through an exchange or alternative solution if possible. 🌸

✨ As a small business, we value every order and do our best to make sure you’re happy with your purchase!

We want you to love every piece you buy from Polka Fusion! 🌸

If something isn’t quite right, we’re happy to help with a return or exchange, depending on the item and its condition.

Because we’re a small business offering limited, handcrafted designs, we accept returns or exchanges only if:

  • The item is unused, unworn, and in its original packaging
  • The request is made within 7 days of delivery

To request a return or exchange:

📩 Email us at support@polkafusion.com with your order number and reason for return.

Our team will review your request and share the return shipping details.

Please note:

  • Customized or sale items are not eligible for return or exchange.
  • Return shipping costs are borne by the customer unless the product arrived damaged or incorrect.

Once we receive and inspect the product, we’ll process your exchange.

✨ Every Polka Fusion piece is made with care — we truly appreciate your understanding and support for small, handcrafted fashion!

Additional Queries

If you want to make an Appointment for custom stitched Outfit, do send us an email at support@polkafusion.com.

Our team would be happy to assist you.

We’re so sorry if something wasn’t perfect with your order — we take product quality very seriously at Polka Fusion. 💛

If you notice any defect or issue, please inform us within 24 hours of delivery by emailing support@polkafusion.com or messaging us on Instagram @polkafusion.

To help us resolve it quickly, please include:

  • Your order number
  • Clear video proof of the product unboxing or showing the defect (this is required for verification)

This helps us assess the issue fairly and offer the right solution — such as an exchange or store credit.

📦 Please note: Reports made after 24 hours of delivery or without video proof will be considered as the product being received in perfect condition and in accordance with the order.

You can shop at Polka Fusion with or without an account — it’s completely up to you! 🌸

However, creating an account makes your shopping experience smoother and more personalized.

💫 Benefits of having an account:

  • 🛍️ Faster checkout — your shipping details are saved for next time.
  • 💖 Order tracking — easily check your order history and delivery updates.
  • 🎁 Exclusive offers — get early access to sales, new launches, and members-only discounts.

Creating an account is quick, free, and helps you make the most of your Polka Fusion experience! ✨

Returns

We want you to love every piece you buy from Polka Fusion! 🌸

If something isn’t quite right, we’re happy to help with a return or exchange, depending on the item and its condition.

Because we’re a small business offering limited, handcrafted designs, we accept returns or exchanges only if:

  • The item is unused, unworn, and in its original packaging
  • The request is made within 7 days of delivery

To request a return or exchange:

📩 Email us at support@polkafusion.com with your order number and reason for return.

Our team will review your request and share the return shipping details.

Please note:

  • Customized or sale items are not eligible for return or exchange.
  • Return shipping costs are borne by the customer unless the product arrived damaged or incorrect.

Once we receive and inspect the product, we’ll process your exchange.

✨ Every Polka Fusion piece is made with care — we truly appreciate your understanding and support for small, handcrafted fashion!

  • Exchanges and returns are available within 7 days of delivery.
  • Items must be in original condition with all tags intact.

You can cancel your order within 12 hours of placing it by emailing support@polkafusion.com. Once shipped, orders can’t be canceled but may qualify for an exchange. 🌸

Still need help? Send us a note.

Contact Us